1. Who We Are
HighPeaksNC (“HighPeaksNC,” “we,” “us,” or “our”) operates a home-services lead intake and coordination platform serving homeowners in and around Fayetteville, North Carolina. We collect information from individuals who request roof inspections or related services through our website and online forms.
Business Information
HighPeaksNC
Fayetteville, North Carolina
Email: [email protected]
Website: https://highpeaksnc.com
2. Scope of This Policy
This Privacy Policy applies to information collected when you:
- Visit our websites, landing pages, or funnels (including subdomains)
- Submit an inspection request or form
- Communicate with us by phone, email, or SMS
- Interact with our advertisements, analytics tools, or tracking technologies
3. Information We Collect
We collect personal information including name, phone number, email address, property address, IP address, device information, and form submission details when users request services through our website.
A. Information You Provide
- Name
- Phone number
- Email address
- Property address
- Property ownership status
- Description of roofing or exterior issues
- Availability preferences
- SMS replies and communications
B. Information Collected Automatically
- IP address
- Browser type and device information
- Pages viewed and time spent on site
- Approximate location based on IP
- Cookies and similar tracking technologies
C. Information from Third Parties
We may receive data from advertising platforms, analytics providers, and service partners that help us operate our website and services.
4. How We Use Information
We use collected information to process service requests, communicate with users via SMS or email, connect users with local service providers, improve our services, comply with legal obligations, and prevent fraud.
We use collected information to:
- Process and respond to inspection requests
- Connect you with a local roofing contractor or service professional
- Send transactional and confirmation messages
- Improve website performance and user experience
- Prevent fraud, spam, or misuse
- Comply with legal and carrier requirements
- Maintain internal records and reporting
5. SMS/Text Messaging Policy
Users may opt in to receive SMS messages by submitting a form on our website. Messages are transactional in nature and relate to service requests.
- Message purpose: confirmation and coordination related to your request
- Message frequency: varies
- Message & data rates: may apply
- Opt-out: reply STOP to opt out
- Help: reply HELP for help
By submitting your phone number, you consent to receive SMS messages from HighPeaksNC. Consent is not a condition of purchase.
We do not sell or share SMS consent for marketing purposes. Your phone number may be shared with the contractor responding to your request and with service providers that enable message delivery.
6. How We Share Information
We may share your information with:
- Local contractors responding to your inspection request
- Technology service providers (CRM, SMS, hosting, analytics)
- Legal or regulatory authorities when required by law
- Parties involved in a business transfer or restructuring
7. Cookies and Analytics
We use cookies and similar tracking technologies to analyze traffic, improve website performance, and understand user interactions. We also use cookies and similar technologies to measure advertising effectiveness. You may disable cookies through your browser settings.
8. Data Retention
We retain information as long as necessary to fulfill service purposes, comply with legal obligations, resolve disputes, and maintain business records.
9. Data Security
We implement reasonable administrative and technical safeguards to protect user information. No system is completely secure. We use reasonable safeguards to protect information but cannot guarantee absolute security of data transmitted online.
10. Your Rights
Depending on your location, you may request access to, correction of, or deletion of your personal information by contacting us at [email protected].
11. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect information from children under 13.
12. External Links
We are not responsible for the privacy practices of third-party websites linked from our pages.
13. Policy Updates
We may update this Privacy Policy at any time. Continued use of our services constitutes acceptance of the updated policy.